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Privacy Policy for Calabash Fishing Fleet

Effective Date: August 8, 2025

Thank you for choosing Calabash Fishing Fleet. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you interact with us through our website, during bookings, and when you use our services, including Head Boat, Private Charters, and Dolphin and Sunset Cruises.

1. Information We Collect

We collect personal information to provide you with our services, process your bookings, and enhance your experience. The types of information we collect include:

  • Personal Identifiers: Name, address, email address, phone number.
  • Booking Information: Details about your reservation, such as date, time, number of guests, and service type.
  • Payment Information: Credit/debit card details or other payment information (processed securely via third-party payment processors).
  • Communications: Any correspondence you send to us, including emails and messages through our website.
  • Website Usage Data: IP address, browser type, device information, and browsing activity collected via cookies and similar technologies .

We collect this information when you:

  • Book a service through our website, by phone, or in person.
  • Contact us for inquiries or support.
  • Subscribe to our newsletters or marketing communications.
  • Interact with our website (see Section 4 on cookies and tracking).

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and manage bookings for our Head Boat, Private Charters, and Dolphin and Sunset Cruises.
  • To communicate with you regarding your reservation, respond to inquiries, and provide customer support.
  • To process payments securely through trusted third-party payment processors.
  • To send you updates, promotions, and marketing communications (with your consent, where required).
  • To improve our website and services by analyzing usage data and customer feedback.
  • To comply with legal obligations and protect our business interests .

3. Data Protection Measures

We take the security of your personal information seriously and implement industry-standard measures to protect it:

  • Encryption: All sensitive data, including payment information, is encrypted during transmission and storage.
  • Access Controls: Only authorized personnel have access to your personal data, and access is restricted based on job responsibilities.
  • Secure Storage: We use secure servers and reputable cloud storage solutions to safeguard your data.
  • Regular Security Audits: Our systems are regularly reviewed and updated to address potential vulnerabilities.
  • Data Minimization: We only collect and retain information necessary for our operations and legal compliance .

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support marketing efforts.

  • Types of Cookies Used:

    • Essential Cookies: Necessary for website functionality, such as booking forms and user authentication.
    • Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
    • Marketing Cookies: Used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns .

  • Managing Cookies:
    You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect the functionality of our website.

  • Consent:
    Where required by law, we will obtain your consent before placing non-essential cookies on your device .

5. Third-Party Service Providers and Data Sharing

We may share your personal information with trusted third-party service providers who assist us in operating our business, including:

  • Booking and Reservation Platforms: To manage your reservations efficiently.
  • Payment Processors: To securely process your payments (e.g., Stripe, Square, PayPal).
  • Marketing and Analytics Providers: To help us understand website usage and improve our services (e.g., Google Analytics, email marketing platforms).
  • Website Hosting Providers: To ensure our website is secure and reliable .

These third parties are contractually obligated to protect your information and may only use it for the purposes specified by us. We do not sell your personal information to third parties.

We may also disclose your information if required by law, to protect our rights, or in the event of a business transfer.

6. Customer Rights

You have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal information we hold about you.
  • Right to Correction: You can request that we correct or update any inaccurate or incomplete information.
  • Right to Deletion: You can request that we delete your personal information, subject to legal or contractual obligations.
  • Right to Object or Restrict Processing: You may object to or request restriction of certain processing activities.
  • Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time .

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe, typically within 30 days.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, it will be securely deleted or anonymized .

8. Compliance with Laws

Calabash Fishing Fleet complies with applicable privacy laws, including:

  • North Carolina privacy laws and the Identity Theft Protection Act, which require us to safeguard your personal information and notify you in the event of a data breach .
  • CCPA (California Consumer Privacy Act): While primarily applicable to California residents and businesses meeting certain thresholds, we are committed to honoring consumer rights as outlined in the CCPA where applicable .
  • GDPR (General Data Protection Regulation): If you are an EU resident, we will process your data in accordance with GDPR requirements, including providing access, correction, and deletion rights .

We regularly review and update our privacy practices to ensure ongoing compliance with relevant laws and regulations.

9. Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal data from a child, we will delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website and indicate the effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Calabash Fishing Fleet
9945 Nance Street, Calabash, NC 28467
Phone: +1 910-575-0017
Email: [email protected]

We are committed to addressing your privacy concerns promptly and transparently.

Thank you for trusting Calabash Fishing Fleet with your personal information. We value your privacy and are dedicated to protecting your data while providing you with exceptional service.